Privacy Policy

1. Introduction

Anagine ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what information this website collects, how it is used, who it is shared with, and the choices you have, in plain terms that match how this site actually works.

2. Information We Collect

We only collect information in two situations:

• Contact form. When you submit the form on our Contact page, we collect your name, email address, company name (optional), and message.
• AI chat assistant. When you use the chat widget on our website, we collect the messages you type so the assistant can respond to you.

We do not use cookies, local storage, or any tracking scripts to identify or follow individual visitors across our website or other sites.

3. How We Use Your Information

We use the information we collect to:

• Respond to messages submitted through our contact form
• Generate answers within the AI chat assistant
• Understand overall website traffic in aggregate, anonymized form
• Maintain the security and proper functioning of our website
• Comply with legal obligations where applicable

4. Third-Party Services We Use

We do not sell, rent, or trade your personal information. We do rely on the following third-party service providers to run our website, and information may pass through them as described:

• MongoDB Atlas — stores contact form submissions in a secure database.
• Google Gemini API (Google LLC) — powers our AI chat assistant. Messages you send to the chatbot are transmitted to Google for the purpose of generating a response. Please avoid sharing sensitive personal information in the chat.
• Vercel — hosts our website and provides privacy-friendly, cookieless analytics that report anonymized, aggregated visit data (such as page views); it does not identify you individually.

5. Data Retention

Contact form submissions are retained in our database until you request their deletion or until we no longer need them for the purpose they were collected. Chat conversations with our AI assistant are not stored on our servers once a response is generated — they live only in your browser for the current session and are cleared when you close or refresh the page.

6. Data Security

We implement reasonable technical measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You may ask us to access, correct, or delete the personal information you have submitted to us (for example, a contact form submission) at any time by emailing us at the address below.

8. Children's Privacy

Our website and services are not directed at children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website or practices. The "Last Updated" date below will always reflect the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights over your data, contact us at info@anagine.com, call +92 339 9988802, or write to us at 2nd Floor, Nishter Heights, 52–55, Nishter Block, Bahria Town, Lahore 53720, Pakistan.